Podcast
Join Lukas and Renaldo as they talk to leading CX professionals, academics, authors, and influencers about various topics across customer experience, customer success, and customer service.
S3-EP6
On the final episode of Season 3, we're joined by Mary Poppen (Chief Strategy and Customer Officer) at Involve.ai to have a convo about the changing definitions of CX and the technology-led CX revolution.
S3-EP5
On the 5th episode of Season 3, we're joined by Jon Picoult (Founder and CX-Expert) at Watermark Consulting and author of the book 'From Impressed to Obsessed' to have a convo about taking cognitive science into CX theory and the nuances about delivering ROI within CX.
S3-EP4
On the fourth episode of Season 3, we have a convo with Ben Llewellyn (Global CEO Customer Experience) at Ipsos about how far CX has come for the past couple of decades and the true meaning of CX maturity.
S3-EP3
On the third episode of Season 3, we have a convo with Katie Stabler (CX Consultant) founder of CULTIVATE Customer Experience consultancy and recognized in 33 Inspiring Women in CX 2022 about the delicate balance of scaling personalized CX and the age of value-led businesses.
S3-EP2
On the second episode of Season 3, we have a convo with Nora Zukauskaite (Global Marketing Director) at Ciate London (part of Brand Agency London) about how beauty promises shape customer expectations in the beauty industry and the crux of delivering great CX with no CX function in place.
S3-EP1
On the first episode of Season 3, we have a convo with Anand Sampat (Chief Experience Officer) at Huawei about CX in service vs product, educating your customer, and the importance in creating communities.
S2-EP9
This week on CX Sells Podcast Season 2, we are joined by Garry Gormley, Contact Centre Specialist at FAB Solutions to have a convo about how technology might one day replace people in contact centres.
S2-EP8
This week on CX Sells Podcast Season 2, we are joined by Kristi Faltorusso, Top 25 Customer Success Influencer, and the VP of Customer Success at ClientSuccess to have a convo about the evolution of the customer success profession and the CSM role in 2021.
S2-EP7
This week on CX Sells Podcast Season 2, we are joined by Edward Deason (UK Head of Customer Service) at Pret A Manger to have a convo about Pret's journey from offline to online and the intersection of customer service and customer experience.
S2-EP6
This week on CX Sells Podcast Season 2, we are joined by Kayle Rattigan (Head of Customer Service) at Sky Betting & Gaming to have a convo about career growth and innovation in customer service.