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Charli Kumar
VP of transformation
“The importance of who raised the bar, first”
Dominic Olejko
Head of CX
“How can we start doing more with Generation Z”
Ben Philips
Head of CX performance centre
“Common mistakes when working with data”
CX Education(CX REELS)
Felix Oberholzer-Gee
Professor of Strategy
Kayle Rattigan
Head of Customer Service
Renier Jansen
Head of CX
CX Sells Podcast
Adi Tobias
Head of CX, Sub-Saharan Africa
“Be relentless in your pursuit of great customer experience”
Ed Deason
UK Head of Customer Service
“We went from chasing skyscrapers to bringing Pret to the people”
Sham Aziz
Head of Customer Service
“In the world of customer service - do less, better”