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CX Sells Events

Charli Kumar

VP of transformation

“The importance of who raised the bar, first”

Dominic Olejko

Head of CX

“How can we start doing more with Generation Z”

Ben Philips

Head of CX performance centre

“Common mistakes when working with data”


CX Education(CX REELS)

Felix Oberholzer-Gee

What is the difference between setting goals and setting a strategy?

Professor of Strategy

Kayle Rattigan

How do you motivate your employees to care about the customer’s well-being?

Head of Customer Service

Renier Jansen

How have you inspired a colleague in CX to think different?

Head of CX


CX Sells Podcast

Adi Tobias

Head of CX, Sub-Saharan Africa

“Be relentless in your pursuit of great customer experience”

Ed Deason

UK Head of Customer Service

“We went from chasing skyscrapers to bringing Pret to the people”

Sham Aziz

Head of Customer Service

“In the world of customer service - do less, better”


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